Privacy Policy

Rootlight Rituals Privacy Policy

Rootlight Rituals respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, purchase products, sign up for our newsletter, or contact us.

Who We Are

Rootlight Rituals is a small UK-based business offering hand-blended herbal teas, ritual products, ceremonies and related experiences.

Data Controller:

Rootlight Rituals
Email: office@rootlightrituals.com
Website: www.rootlightrituals.com

Information We Collect

We may collect the following information:

Information You Provide

Name
Email address
Billing and delivery address
Telephone number
Information submitted through contact forms
Information provided when booking events or ceremonies

Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser type
Device information
Pages visited
Time spent on the website
Referral sources

This information helps us improve our website and services.

How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver products and services
Communicate about purchases and bookings
Respond to enquiries
Send newsletters and marketing communications (where consent has been given)
Improve our website and customer experience
Meet legal and regulatory obligations

Marketing Communications

If you subscribe to our newsletter, we may send occasional updates about:

New products
Seasonal tea blends
Events and ceremonies
Special offers
News from Rootlight Rituals

You may unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

Lawful Basis for Processing

Under UK GDPR, we process your personal information on the following legal bases:

Contractual necessity (to fulfil orders and bookings)
Legitimate interests (to improve our services)
Legal obligations
Consent (for email marketing)

Payment Information

Payments are processed securely through trusted third-party payment providers.

Rootlight Rituals does not store your full payment card details.

Please refer to the privacy policies of the relevant payment providers for information about how they process your data.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers who help us operate our business, including:

Website hosting providers
Payment processors
Email marketing platforms
Delivery and courier services
Professional advisers where legally required

These providers only receive the information necessary to perform their services.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil orders and services
Comply with legal obligations
Resolve disputes
Maintain business records

Your Rights

Under UK data protection law, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your information
Withdraw consent at any time

To exercise any of these rights, please contact us at office@rootlightrituals.com.

Our website may use cookies to:

Improve website functionality
Understand visitor behaviour
Support analytics services

You can control cookies through your browser settings.

Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

However, no method of online transmission can be guaranteed completely secure.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Rootlight Rituals
Email: office@rootlightrituals.com

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):