Refund Policy
Last Updated: June 2026
At Rootlight Rituals, each product is blended and prepared with care. We want you to be delighted with your purchase, but due to the nature of our products, some restrictions apply.
Returns
For hygiene and safety reasons, we cannot accept returns of:
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Opened tea products
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Opened bath oils
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Opened aura sprays
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Opened ritual products
If a product has been opened, used or partially consumed, it is not eligible for return.
Damaged or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of delivery.
Please include:
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Your order number
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A description of the issue
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Photographs where applicable
Where appropriate, we will offer:
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A replacement
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A refund
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Store credit
Change of Mind
Under UK consumer law, you have the right to cancel certain online purchases within 14 days.
However, this right does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
If you change your mind before your order has been dispatched, please contact us as soon as possible and we will do our best to help.
Subscription Boxes
Subscription boxes may be cancelled at any time before the next billing date.
Once a subscription box has been dispatched, it cannot be refunded.
Events, Readings and Ceremonies
If you book a ceremony, workshop, reading or event:
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More than 14 days before the event: Full refund
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7-14 days before the event: 50% refund
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Less than 7 days before the event: No refund
If Rootlight Rituals cancels an event, a full refund will be provided.
How to Contact Us
For any questions regarding returns or refunds, please contact:
We aim to respond within 3 working days.