Shipping Policy
Last Updated: June 2026
Thank you for supporting Rootlight Rituals.
Each order is carefully packed and prepared by hand. We aim to dispatch your products as quickly as possible while maintaining the care and attention that goes into every blend.
Processing Times
Orders are typically processed within 2-5 working days.
During busy periods, product launches, seasonal events or subscription box releases, processing times may be slightly longer.
If there is a significant delay, we will contact you using the email address provided with your order.
Shipping Destinations
We currently ship throughout the United Kingdom.
For international orders, please contact us at office@rootlightrituals.com before placing your order.
Customers are responsible for ensuring that imported products comply with local regulations.
Delivery Times
Estimated delivery times after dispatch:
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UK Standard Delivery: 3-5 working days
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UK Tracked Delivery: 1-3 working days
Delivery times are estimates only and cannot be guaranteed.
Shipping Costs
Shipping costs are calculated at checkout and will be displayed before payment is completed.
From time to time, we may offer free shipping promotions.
Subscription Boxes
Subscription boxes are dispatched according to the schedule outlined when you subscribe.
Seasonal ritual boxes may be shipped on specific dates to align with lunar phases, seasonal festivals or ceremonial timings.
Where possible, dispatch dates will be communicated in advance.
Incorrect Addresses
Please ensure your delivery address is correct before completing your order.
Rootlight Rituals cannot be responsible for orders lost due to incorrect address information provided by the customer.
If an order is returned to us because of an incorrect address, additional postage charges may apply before the item can be resent.
Lost or Delayed Orders
If your order has not arrived within 10 working days of dispatch, please contact us at office@rootlightrituals.com.
We will work with the delivery provider to investigate the issue and, where appropriate, arrange a replacement or refund.
Damaged Orders
If your order arrives damaged, please contact us within 14 days of delivery.
Please include:
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Your order number
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A description of the damage
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Photographs of the product and packaging where possible
We will review the issue and arrange an appropriate solution.
Contact
If you have any questions about shipping, please contact:
Rootlight Rituals